Spring Rebrand

Spring Rebrand

/23
/23
/23
/23

The Challenge

The Challenge

The UK wastes ยฃ2.5 billion every year on discarded tech. Spring set out to change that.

Their mission? To stop e-waste from piling up in landfills by refurbishing and rehoming old devicesโ€”making sustainable tech the norm, not the exception. But their brand was failing them. It lacked clarity, impact, and recognition. And with the upcoming launch of Spring Post, a nationwide mail-in service, the stakes were even higher.

I joined as Head of Design after the brand had already been created, inheriting an identity that wasnโ€™t working. With a new launch coming up soon, I was given only two weeks to overhaul it, the challenges were clear:

Inconsistent Visuals โ€“ Mismatched colours and weak contrast made the brand feel disjointed and forgettable.

Misaligned Perception โ€“ The entire brand and tone of voice were built around sustainability, but our recent research showed customers actually prioritised affordability and convenience. Our messaging wasnโ€™t landing.

Immature Brand Image โ€“ Customer feedback revealed people thought we were a kids' brand. The bright, playful aesthetic lacked the credibility needed to build trust in a tech-forward, sustainable business.

The UK wastes ยฃ2.5 billion every year on discarded tech. Spring set out to change that.

Their mission? To stop e-waste from piling up in landfills by refurbishing and rehoming old devicesโ€”making sustainable tech the norm, not the exception. But their brand was failing them. It lacked clarity, impact, and recognition. And with the upcoming launch of Spring Post, a nationwide mail-in service, the stakes were even higher.

I joined as Head of Design after the brand had already been created, inheriting an identity that wasnโ€™t working. With a new launch coming up soon, I was given only two weeks to overhaul it, the challenges were clear:

Inconsistent Visuals โ€“ Mismatched colours and weak contrast made the brand feel disjointed and forgettable.

Misaligned Perception โ€“ The entire brand and tone of voice were built around sustainability, but our recent research showed customers actually prioritised affordability and convenience. Our messaging wasnโ€™t landing.

Immature Brand Image โ€“ Customer feedback revealed people thought we were a kids' brand. The bright, playful aesthetic lacked the credibility needed to build trust in a tech-forward, sustainable business.

Client:

Client:

Client:

Spring

Client:

Spring

My Role:

My Role:

My Role:

Head of Design

My Role:

Head of Design

Year:

Year:

Year:

2023

Year:

2023

Service Provided:

Service Provided:

Service Provided:

Visual Identity Design

Service Provided:

Visual Identity Design

The Solution

The new identity needed to be bold, progressive, and aspirationalโ€”designed to appeal to a younger, digital-first audience drawn to innovative brands.

Key Design Decisions:

Logo & Identity โ€“ The new logomark subtly incorporated an โ€˜Sโ€™ for Spring while resembling a coiled spring. This abstraction allowed for dynamic animations, creating a visual system that adapted across branding materials.

Colour & Typography โ€“ A high-energy colour palette was refined to ensure strong contrast and accessibility, paired with sleek, modern typography that reinforced a tech-forward, trustworthy image.

More Mature & Credible Branding โ€“ We moved away from playful, childlike colours and illustrations to create a more refined and modern aesthetic, ensuring the brand resonated with the right audience.

Scalable Brand System โ€“ The design system enabled seamless expansion across digital and physical touchpoints, ensuring Spring Post felt like a natural extension of the brand.

The Impact

Post-rebrand, we conducted user surveys and focus groups:

๐Ÿ“ˆ 92% of participants found the new branding more trustworthy.

๐Ÿ“ˆ 78% felt the rebrand enhanced Spring's perceived value and innovation.

๐Ÿ“ˆ 54% were more likely to use Spring following the rebrand.

Key Business Metrics:

๐Ÿ“ˆ 38% increase in website conversion rates, influenced by the rebrand, the Spring Post launch, and a new targeted marketing push.

๐Ÿ“ˆ 29% boost in brand recognition, evidenced by increased social media engagement.

This transformation positioned Spring as a leader in sustainable tech, making it more credible, engaging, and scalable for future growth.